Thank you so much for your interest in becoming a Girl Guide volunteer. We’re so excited for you to walk through these steps so we can safely place you in a unit to start sharing incredible moments with girls.
How long does this screening and placement process take?
It is possible for all components of the screening process to be completed within 7-10 days after you submit your application, but the timeline is dependent on how quickly you complete the required steps. Please keep an eye on your email for notifications of when you can complete the next steps, and note that all steps must be completed within 4 months of the application.
I submitted my application a few days ago and haven't heard anything – what do I do now?
Adult membership applications are typically processed within 1-2 business days. If you haven't heard anything, you can send the copy of the application form confirmation email you received to firstname.lastname@example.org.
Do I have to complete the full screening process if I'm a parent only looking to help a few times a year?
If you’re planning to volunteer at a few events throughout the year, a non-member Unit Assistant role might be the right fit. To become a non-member Unit Assistant, you do not need to undergo the full screening process. Here are the steps:
- Complete the non-member volunteer application form and send it to email@example.com
- Once your application has been processed, you’ll be sent a link to complete your Police Records Check (PRC). The cost for a non-member PRC through our partner Sterling BackCheck is $23.99 + HST. If you would prefer to receive a volunteer service letter to take to your local police detachment or if you already have a completed PRC, please let the Membership Screening team know. Any costs associated with a local check will be the responsibility of the non-member applicant.
If your question is not addressed, it is recommended that you connect with the Membership Screening Team at firstname.lastname@example.org.
I have just completed the Ranger program, but I’m not yet the age of majority in my province/territory. What do I do if I want to become an adult member?
If you haven't yet turned the age of majority, you can complete the girl registration form and become a bridging member - make sure you’re completing a paper form so no payment is collected, as you’ll not be working on program.
As a bridging member, you can be a Junior Leader with a younger branch, or active as a girl member-at-large. Please connect with email@example.com to get more details.
Once you reach the age of majority in your province/territory, complete the adult membership application form and your screening process will begin.
Who can I use as a reference?
Personal references cannot include family members. Friends, coworkers, people you have previously volunteered with are acceptable references. GGC requests a list of three references to contact as part of the screening process.
How do I go about getting a Police Records Check (PRC)?
We partner with Sterling BackCheck to get PRCs and references completed efficiently. Please keep an eye out for any emails you might receive from Sterling BackCheck in your inbox or junk mail. If you have any issues completing your PRC, contact firstname.lastname@example.org.
I don’t have my Sterling BackCheck link or the link has expired. What do I do?
Please check your junk mail for the email or contact email@example.com if the link has expired/you do not have the email.
I've just turned age of majority in my province/territory. Can I still use Sterling BackCheck to get my PRC done?
The online PRC via Sterling BackCheck uses your credit history to verify your identity (this is not a credit check, simply a process to verify your identity). If you have just turned age of majority and have limited credit history, it is possible that the electronic identity verification process will not work to confirm your identity.
If this is the case, Sterling BackCheck will provide you with a form you must take to a Canada Post location to complete the identity verification.
Alternatively, if you prefer to receive a volunteer service letter to take to a local police detachment, please contact firstname.lastname@example.org.
Does Sterling BackCheck look into my credit rating?
No. This information is only used as a means to electronically verify your identity to ensure the Police Records Check is being completed for the correct individual. GGC and Sterling BackCheck do not gain access to your credit information when you complete the process. GGC does not know what questions you’ll be asked as part of this process, nor does GGC receive the answers.
Why is Sterling BackCheck sending me to Canada Post?
If Sterling BackCheck is unable to confirm your identity through the electronic identity verification, you’ll be able to download a form and visit a Canada Post location with two pieces of government issued ID. Once you have the form completed, follow the instructions with Sterling BackCheck to get this form back to them and get your PRC underway.
I've recently completed a PRC with my local police service, for another purpose, or work in a position that requires me to have a certain level of clearance - do I still need to complete a PRC with GGC?
GGC requires a Criminal Record and Judicial Matters Check (level 2) police records check completed within 12 months of the date you submitted your adult membership application form. If you have completed a Criminal Record and Judicial Matters Check (or higher) within the mentioned time frame, please send a readable, scanned copy to email@example.com or mail your clearly photocopied or original copy to:
Girl Guides of Canada
50 Merton St
Toronto, ON M4S 1A3
Please note that an employer attestation will not suffice.
I prefer to not use Sterling BackCheck to complete my PRC. What other options do I have?
If you prefer to visit a local police service to complete your PRC, please let the Membership Screening team know either during your interview, or by sending an email to firstname.lastname@example.org.
We will send you a volunteer service letter that you can take to your local police service that outlines the level of PRC that GGC requires.
Please note that any costs associated with a local check will be the responsibility of the applicant.
What is Member Zone? How do I get in?
Member Zone is GGC's members only website where fully screened members can find helpful resources including unit rosters, Safe Guide training, Orientation to Guiding, and more.
Once your application has been processed and you've started the membership screening process, you’ll be sent information on how to activate your Member Zone account. You must activate your account before you can successfully gain access.
I just completed Safe Guide training but it says "Access Denied". What do I do?
Take a screenshot of your quiz score. If you get the "Access Denied" error, please send the screenshot to email@example.com and we will manually update your profile to record the training completion.
I completed my Safe Guide training. How do I confirm it did save to my profile?
If you login to your Member Zone account, click on "My Profile" and go to the "Activities" tab. Your training completion should be listed here.
I’ve completed all of the steps – what’s next?
Now that you’ve completed the screening process, including interview, Orientation to Guiding, references and Police Records Check, and Safe Guide training, you are considered a ‘member’ of Girl Guides of Canada. Our Member and Unit Support team will coordinate with you and your local senior volunteer to confirm which volunteer position you’ll be placed in. You’ll be sent an email with these details and supported further as you step into this new role.
What types of membership options does GGC offer?
In completing the adult membership application, you’re on the path to becoming a fully screened member. Once your screening is completed, you can work with a girl unit, either as a full-time or part-time Guider (leader). You can also join a Trefoil Guild or Link Unit or be active as a Member-At-Large. As a fully screened member, there are a variety of administrative volunteer roles you can explore.
If you complete the non-member volunteer application form, you’ll be processed as a non member. In addition to completing the form, you’ll be asked to complete a police records check. As a non-member, you can participate either as a unit assistant, a support person who provides one-to-one support to a girl member, or a Treasurer for a unit.